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Tuesday, February 21, 2012

difficult patrons -Paul Signorelli, Maurice Coleman

Paul Signorelli •  here are a few interrelated resources from a WebJunction session ("Why Am I So Angry and What Are You Going to Do About It?") that Maurice Coleman and I did:

* slides, with speaker notes, are available at http://paulsignorelli.com/PowerPoints/10-19-2010--Difficult_Patrons%5B1%5D%5B1%5D.ppt. (May take up to 20 or 30 seconds to download because there are quite a few images there.)

* archived recording remains available on the WebJunction site at http://www.webjunction.org/events/webinars/webinar-archives/-/articles/content/107413665

*An article we wrote to support the webinar is also still posted on the WebJunction site at http://www.webjunction.org/interpersonal/-/articles/content/109602848

 

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