this blog is about "thinking outside of the book"...freeing ourselves up so that our enthusiasm does not wane and we can provide the stellar customer service that makes us proud to be librarians!
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Showing posts with label dealing with angry people in the library. Show all posts
Showing posts with label dealing with angry people in the library. Show all posts
Paul Signorelli • here are a few interrelated resources from a WebJunction
session ("Why Am I So Angry and What Are You Going to Do About It?")
that Maurice Coleman and I did:
* slides, with speaker notes, are available at http://paulsignorelli.com/PowerPoints/10-19-2010--Difficult_Patrons%5B1%5D%5B1%5D.ppt. (May take up to 20 or 30 seconds to download because there are quite a few images there.)
* archived recording remains available on the WebJunction site at http://www.webjunction.org/events/webinars/webinar-archives/-/articles/content/107413665
*An article we wrote to support the webinar is also still posted on the WebJunction site at http://www.webjunction.org/interpersonal/-/articles/content/109602848.