Hello there, fellow library lovers! Welcome to my new blog! I propose to celebrate the delight that we all experience when experiencing that "knock your socks off" customer service. It doesn't have to be a grand multi million dollar experience. Sometimes just a friendly face and an empathic listener makes all of the difference to our customers. Do you remember that thoughtful librarian who went out of his or her way to get you what you were looking for? That is outstanding library customer service.
It can be as small as changing the amount of time you place things on the hold shelf for your patrons from four to seven days. We did that at my library and, boy, people are happier for it!
Together we will look at some of the great moments in library customer service that have truly enhanced the lives of all of those who use our libraries.
Ready? Let's get started!
It can be as small as changing the amount of time you place things on the hold shelf for your patrons from four to seven days. We did that at my library and, boy, people are happier for it!
Together we will look at some of the great moments in library customer service that have truly enhanced the lives of all of those who use our libraries.
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